B
Boxia - Konecta

Delivery tracking,
built for your customer experience.

+350
brands trust Boxia
E-merchants, manufacturers, distributors, and multi-entity groups rely on Boxia to orchestrate their deliveries at scale.
+500
carriers natively integrated
Your carriers are already connected to our network — deploy across countries and business units without custom development.
-80%
delivery-related support tickets
Proactive notifications keep your customers informed and flag incidents early, freeing your teams to focus on higher-value work.

Trusted by

respire
Grohe
SVR
Autodistribution
Manutan
Renault Group
Bunzl
Caudalie

00. Why Boxia

Customer experience is a strategic priority

Delivery friction has a direct impact on satisfaction, brand reputation, and repeat business.

Your customers place their trust in your brand and you refuse to let them down.

The products you ship are high-value, regulated, or business-critical.

On-time delivery is a competitive differentiator for your customers.

01. Discovery

Discover the Boxia platform

Reduce delivery friction, relieve pressure on your customer service, and turn every shipment into a driver of loyalty and operational performance.

Pitch
boxia.com/pitch
Boxia pitch deck
Company Presentation
Video
Boxia 1-minute overview
1 min
Watch the 1-minute overview

02. Proof

Trusted by leading enterprises

More than 350 brands — from global manufacturers to leading distributors and pure-play e-merchants — rely on Boxia to manage their delivery experience. Here is what they have to say.

350+ brands
Boxia customer stories
Browse every customer story and interview
Customer story
1001PNEUS interview
Interview
1001 Pneus
Incident resolution time cut in half with proactive tracking
Customer story
Renault customer story
Customer story
Renault
-70% support tickets and +0.4 points on Verified Reviews
Customer story
Aime Skincare interview
Interview
AIME
A seamless post-purchase experience that drives loyalty and stands out
Reviews · 4.9/5
Boxia customer reviews on Capterra
Read what our customers say on Capterra

03. Impact

Strengthen customer satisfaction and operational performance

A well-managed delivery translates into higher ratings on Trustpilot and Verified Reviews, measurable savings for your support organisation, and repeat purchases — supported by the analytics you need to steer carriers and continuously improve your logistics.

Insight
boxia.com/e-reputation
Lift your e-reputation
Boxia · Lift your e-reputation
Reporting
app.boxia.co/reporting
Boxia sample performance report
See a sample performance report
Integration
zendesk.co.uk/marketplace/boxia
Boxia x Zendesk integration
Zendesk & Gorgias integration

05. Onboarding

A dedicated team at every step of your deployment

From contract signature to your first tracked shipments, without disrupting your teams.

  1. Contract signature

    • · Master agreement signed
    • · Provisioning of your Boxia environment
    • · Kick-off with your operations and IT stakeholders

  2. Technical integration

    • · Data mapping and validation
    • · Configuration of data feeds and carrier connectors
    • · Set-up of customer communications (notifications, branded tracking page)

  3. First tracked shipments

    • · Real-time tracking activated in production
    • · Customer notifications rolled out
    • · Business and support teams trained and autonomous

06. Integration

Integration documentation

Connect your systems to Boxia with minimal effort from your IT team and go live in under a week.

Tech
docs.boxia.com/ftp
FTP integration guide
FTP integration guide
Tech
docs.boxia.com/shopify
Shopify integration guide
Shopify integration guide

07. Demo

Experience the platform in real conditions

Explore Boxia at your own pace, with no setup and no commitment.

app.boxia.co/tracking
Boxia customer-facing tracking page
Tracking page · shopper view
app.boxia.co/account/demo
Boxia operations dashboard
Dashboard · operations view

Your demo account credentials

See how Boxia consolidates every shipment in a single platform, detects incidents in real time, and elevates your end-to-end delivery experience.

Login page
app.boxia.co/account/demo
Login
boxia_account@boxia.co
Password
B0xi4_2023!
Access the demo environment →

The demo environment is read-only. To evaluate Boxia with your own data, we can provision a complimentary 15-day trial account.

Guided demo tour

Screens to open for a complete walkthrough

Open these tabs in order to run an end-to-end demo of the Boxia platform — from customer stories to reporting and integrations.

  1. 1
    Case studies

    Customer success stories showcase

  2. 2
    Dashboard

    Operations overview & KPIs

  3. 3
    Shipment tracking

    Live shipment list with filters

  4. 4
    Tracking page

    Branded shopper-facing example

  5. 5
    Email notification

    Customisable notification template

  6. 6
    Logistics reporting

    Delivery lead-times analytics

  7. 7
    Marketing reporting

    Post-purchase engagement metrics

  8. 8
    Zendesk integration

    Native Zendesk marketplace app

Customer care

Answering every prospect question

A ready-to-use FAQ so your Konecta teams can respond to the most common client questions with confidence.

Open the FAQ

Topics, objections, and answers pre-written to speed up sales conversations.